TERMS AND CONDITIONS

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(NOTE: Please go to the 'INFO' drop down menu to view our Online class Terms and Conditions) 

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WAITING LISTS AND PLACES OFFERED

A waiting list will be in operation where necessary, running in chronological order of requests received. We reserve the right to offer spaces outside of the waiting list order where appropriate, including prioritising siblings of current attendees. The overall balance of the group, or on occasion individual needs, may also be taken into account when allocating places. All new places are offered on a trial basis of one half-term. This trial window allows both parties to ensure the club is the right environment for your child. Because this can sometimes take longer than a single half-term to become apparent, discussions will take place between the club and parents/carers if an extended window or a longer evaluation period is needed. At any stage, we reserve the right to review active bookings and withdraw the invitation to renew for the following half-term if we feel we have reason to do so.

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​CANCELLATIONS AND REFUNDS

Due to the specialised nature of a cookery class, each session involves a lot of forward planning. This includes recipe and portion planning, careful sourcing and advanced purchasing of ingredients, packaging, equipment, venue hire, and the organisation of staff and leaders. A significant amount of preparation time is also required prior to each class. In addition, places are strictly limited and waiting lists often exist. For these reasons, bookings cancelled are non-refundable, subject to your statutory 14-day right to cancel under consumer regulations. Adverse weather or unforeseen venue closures will prompt efforts to reschedule the session or provide a credit voucher. If a suitable alternative cannot be mutually agreed, a full refund will be issued. If a class is interrupted by external factors out of our control (such as equipment failure or emergency alarms), partial refunds, credits, or makeup sessions will be offered proportionally to the missed, significant portion of the session.

 

When a booking is made, a due date for registration forms and payment will be provided. If this due date is surpassed, the booking will be released and the place made available to others. You are able to re-book if the place is still available. After-school club and Saturday Club sessions are booked and paid for as a complete half-term block. No refunds or fee adjustments can be made if a child is absent from a session, as these reserved places cannot be filled on an individual basis. Please note that your child's place is a continuous, rolling booking that automatically carries over to the next half-term block unless formal notice is given (please see the notice period section below). The details for each new half-term will be sent to you via a group email.

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Due to the nature of our classes, a minimum number of participants is required to run. If this minimum number is not met, we reserve the right to cancel the course block, and a full refund will be issued.

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NOTICE PERIOD

If you do not wish to renew your child's place for an upcoming half-term block, a notice period of two weeks prior to the start date of the new half-term is required. The two-week notice period begins from the date you notify the club. Any sessions scheduled to take place within that two-week period must be paid for in full, and any fees already paid or due for these sessions will be non-refundable. If at any point during your notice period we are able to fill the space, fees for any sessions covered by a new attendee will be waived or refunded to you. If no notice is received and a child misses two consecutive sessions of the new half-term without communication, the club reserves the right to automatically cancel the place and offer it to the waiting list. If this happens, the fees for the missed sessions and the two-week notice period remain due in full (equating to a maximum of four weeks of scheduled sessions and fees).

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LATE COLLECTION POLICY

Please contact the club immediately if you are running late. Leaving a message in any form is often the best way to do this whilst staff are busy in class. Because staff must remain on-site with your child until they are collected, a late fee system is in place. A daily 5-minute grace period at the end of each session is of course acceptable and we feel it reasonable to allow one legitimate late collection of up to 15 minutes per half-term without charge, provided you contact us to let us know. If these grace windows are exceeded, a late fee of £10 for the first 5 to 15 minutes and £3.50 for each 5 minutes thereafter, will be invoiced. If the club is not notified, the grace periods are forfeited and the late fee applies immediately from the session end time. This is to cover staff time spent contacting emergency contacts, which delays session cleanup, preventing them from leaving on time. The club reserves the right to be flexible with these charges where they feel it is appropriate to do so. Please also note, whilst it has never happened before, regrettably, persistent late collection could result in the withdrawal of your child's place.

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ALLERGIES AND INTOLERANCES 

Nuts are not used as a direct ingredient or sub-ingredient in any recipe we make in our on-site classes. However, some ingredients/products used do carry generic nut disclaimers on their packaging whereby the manufacturer cannot guarantee the ingredient or product is free from traces of nuts. We also cannot guarantee that the setting is free from traces of nuts.  This is also the case for other allergens. We will discuss all allergen/intolerance/dietary needs with you at the time of your enquiry or booking. Our full policy regarding Allergies and Intolerances is available on request. Please note that the recipe and dish made in each cookery club session is for the intended consumption of the child attending only and has been developed with only them in mind based on the information provided by the parent/carer. It is not possible to take into account the allergies/intolerances of family members or friends. Information regarding the allergens in any recipe made is available at each Cookery Club session by request. Please ask a member of the Marmalade Food Club team at the session if you would like any allergen information for any recipe/dish or contact us at info@marmaladefoodclub.co.uk at any time.

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SAFETY, CARE AND RESPONSIBILITIES

To the full extent permitted by law, Marmalade Food Club, its staff, and the host school/site accept no liability for accidents, incidents, or injury resulting from the misuse of equipment, utensils, ingredients, packaging, the site itself, or anything within the site or brought onto the site, or from a participant's failure to follow general, session, and safety instructions. We accept no responsibility for the loss of or damage to any personal belongings brought into the session. Parents or guardians will be held financially liable for the cost of any damage to the premises, equipment, or venue property caused by their child’s deliberate misuse or failure to follow direct instructions. Furthermore, to the full extent permitted by law, Marmalade Food Club accepts no liability for adverse reactions to allergies, intolerances, or medical conditions that have not been fully disclosed to us in writing prior to the session.

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Children will be instructed and helped to follow a recipe which is provided at each session. Each recipe and its methodology is carefully formulated and risk assessed to ensure its quality and safety. Once the recipe has been produced and the food is taken away from the session/the session has ended, Marmalade Food Club and its staff are not responsible for the food or its consumption or storage in any form. This includes any potential allergen cross-contamination that may occur after the food leaves our care. Please ensure you take the time to source and read official food safety advice relating to safe storage and re-heating of foods. The FSA (Food Standards Agency) offers such information and advice amongst many other official bodies available. 

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​OUR RIGHT TO WITHDRAW OR SUSPEND A PARTICIPANT'S PLACE

We strive to achieve a safe, fun, and inclusive environment for everyone who attends our sessions. We will work alongside parents and carers to include, wherever possible, children who may find aspects of the sessions more challenging. However, the safety, welfare, well-being, and enjoyment of all participants and staff must be at the forefront of our minds at each session, and it is essential to maintain a calm, balanced environment for all. It may become apparent that Cookery Club is not the right fit for a particular child. If this occurs, we will discuss our reasoning directly with the parents or carers. The club reserves the right to withdraw or suspend a child's place with immediate effect if deemed reasonable to do so. Reasons may include behaviour that compromises the safety, well-being, welfare, or enjoyment of other participants, staff members, or the child themselves; or where we feel the needs of the child are such that we are unable to meet them appropriately.

 

Where a place is withdrawn due to behavioural and/or safety breaches, any refund of pre-paid fees remains at the club's discretion. Where a place is withdrawn because we are unable to meet a child's specific physical, developmental, medical or other inherent needs, a proportional refund for any remaining unattended sessions will be issued.

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​PERSONAL BELONGINGS Please do not allow children to bring any valuable or important personal belongings to a session. Participants are fully responsible for all of their personal belongings, and we accept no liability for any lost, stolen, or damaged items. Our staff will not accept responsibility for items for safe-keeping during the session. Any belongings left behind after departure may be taken to the school office or a designated lost property area by a member of the team, where they will remain entirely at the owner's risk.

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MOBILE PHONES

Use of mobile phones by participants is not permitted during any Cookery Club session. If a child needs to make a call or send a message, they must speak to a staff member to gain permission.​​

 

FITNESS TO ATTEND A MARMALADE FOOD CLUB SESSION

Please read the Fitness to Attend policy which forms a part of our Terms and Conditions and can be viewed in the PDF section in the INFO drop down menu on this website. It is essential to read and understand this policy before your child starts with us, you volunteer with us or work with us. 

 

​THE TEAM

All of our leaders are enhanced DBS (Disclosure and Barring Service) checked and hold valid certificates as such. Marmalade leaders are also qualified and experienced teaching and learning support staff from local schools and pre-schools and as such are highly experienced working with children, trained in school policies including Safeguarding as well as holding specialist individual skills such as working with children with a range of special needs. 

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FOOD HYGIENE RATING
Marmalade Food Club is registered as a Food Business with the London Borough of Bromley and holds a Hygiene rating of 5 which is the highest that can be achieved.

 

AND FINALLY... ON A LIGHTER NOTE ​

Thank you for your interest and your booking. Your support is really appreciated and we hope each and everyone that joins us enjoys each session as much as we do!