TERMS AND CONDITIONS

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(NOTE: Please go to the 'INFO' drop down menu to view our Online class Terms and Conditions) 

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WAITING LISTS AND PLACES OFFERED

A waiting list will be in operation where necessary, running in chronological order of requests received. We reserve the right to offer spaces outside of the waiting list order where appropriate, including prioritising siblings of current attendees. All new places are offered on a trial basis of one half-term. If we feel a longer evaluation period is necessary, this will be discussed directly with you. We reserve the right to review active bookings and withdraw the invitation to renew for the following half-term if we have reason to do so. This trial window allows both parties to ensure the club is the right environment for your child. This can sometimes take longer than a single half-term to become apparent.

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​CANCELLATIONS AND REFUNDS

Due to the bespoke nature of a cookery class, each session involves a lot of forward planning. This includes recipe and portion planning, careful sourcing and advanced purchasing of ingredients, packaging, equipment, venue hire, and the organisation of staff and leaders. A significant amount of preparation time is also required prior to each class. In addition, places are strictly limited and waiting lists often exist. For these reasons, bookings cancelled by the consumer are non-refundable. Adverse weather or unforeseen venue closures will prompt efforts to reschedule the session or provide a credit voucher. If a suitable alternative cannot be mutually agreed, a full refund will be issued. If a class is interrupted by external factors out of our control (such as equipment failure or emergency alarms), partial refunds, credits, or makeup sessions will be offered proportionally to the missed, significant portion of the session.

 

When a booking is made, a due date for registration forms and payment will be provided. If this due date is surpassed, the booking will be released and the place made available to others. You are able to re-book if the place is still available. After-school club and Saturday Club sessions are booked and paid for as a complete half-term block. No refunds or fee adjustments can be made if a child is absent from a session, as these reserved places cannot be filled on an individual basis. Prior to each new half-term, you will receive details regarding the upcoming dates and fees. Existing members will be given a priority booking window to confirm and secure their place for the next block. If you do not confirm your renewal by any stated deadline, if asked to do so, your child's place will automatically be released to the waiting list. You can re-book if the place is still available.

 

Due to the nature of our classes, a minimum number of participants is required to run. If this minimum number is not met, we reserve the right to cancel the course block, and a full refund will be issued.

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ALLERGIES AND INTOLERANCES 

Nuts are not used as a direct ingredient or sub-ingredient in any recipe we make in our on-site classes. However, some ingredients/products used do carry generic nut disclaimers on their packaging whereby the manufacturer cannot guarantee the ingredient or product is free from traces of nuts. We also cannot guarantee that the setting is free from traces of nuts.  This is also the case for other allergens. We will discuss all allergen/intolerance/dietary needs with you at the time of your enquiry or booking. Our full policy regarding Allergies and Intolerances is available on request. Please note that the recipe and dish made in each cookery club session is for the intended consumption of the child attending only and has been developed with only them in mind based on the information provided by the parent/carer. It is not possible to take into account the allergies/intolerances of family members or friends. Information regarding the allergens in any recipe made is available at each Cookery Club session by request. Please ask a member of the Marmalade Food Club team at the session if you would like any allergen information for any recipe/dish or contact us at info@marmaladefoodclub.co.uk at any time.

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SAFETY, CARE AND RESPONSIBILITIES

To the full extent permitted by law, Marmalade Food Club, its staff, and the host school/site accept no liability for accidents, incidents, or injury resulting from the misuse of equipment, utensils, ingredients, packaging, the site itself, or anything within the site or brought onto the site, or from a participant's failure to follow general, session, and safety instructions. We accept no responsibility for the loss of or damage to any personal belongings brought into the session. Parents or guardians will be held financially liable for the cost of any damage to the premises, equipment, or venue property caused by their child’s deliberate misuse or failure to follow direct instructions. Furthermore, to the full extent permitted by law, Marmalade Food Club accepts no liability for adverse reactions to allergies, intolerances, or medical conditions that have not been fully disclosed to us in writing prior to the session.

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Children will be instructed and helped to follow a recipe which is provided at each session. Each recipe and its methodology is carefully formulated and risk assessed to ensure its quality and safety. Once the recipe has been produced and the food is taken away from the session/the session has ended, Marmalade Food Club and its staff are not responsible for the food or its consumption or storage in any form. This includes any potential allergen cross-contamination that may occur after the food leaves our care. Please ensure you take the time to source and read official food safety advice relating to safe storage and re-heating of foods. The FSA (Food Standards Agency) offers such information and advice amongst many other official bodies available. 

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​OUR RIGHT TO WITHDRAW OR SUSPEND A PARTICIPANT'S PLACE

We strive to achieve a safe, fun, and inclusive environment for everyone who attends our sessions. We will work alongside parents and carers to include, wherever possible, children who may find aspects of the sessions more challenging. However, the safety, welfare, well-being, and enjoyment of all participants and staff must be at the forefront of our minds at each session, and it is essential to maintain a calm, balanced environment for all. It may become apparent that Cookery Club is not the right fit for a particular child. If this occurs, we will discuss our reasoning directly with the parents or carers. The club reserves the right to withdraw or suspend a child's place with immediate effect if deemed reasonable to do so. Reasons may include behaviour that compromises the safety, well-being, welfare, or enjoyment of other participants, staff members, or the child themselves; or where we feel the needs of the child are such that we are unable to meet them appropriately.

 

Where a place is withdrawn due to behavioural and/or safety breaches, any refund of pre-paid fees remains at the club's discretion. Where a place is withdrawn because we are unable to meet a child's specific physical, developmental, medical or other inherent needs, a proportional refund for any remaining unattended sessions will be issued.

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​PERSONAL BELONGINGS Please do not allow children to bring any valuable or important personal belongings to a session. Participants are fully responsible for all of their personal belongings, and we accept no liability for any lost, stolen, or damaged items. Our staff will not accept responsibility for items for safe-keeping during the session. Any belongings left behind after departure may be taken to the school office or a designated lost property area by a member of the team, where they will remain entirely at the owner's risk.

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MOBILE PHONES

Use of mobile phones by participants is not permitted during any Cookery Club session. If a child needs to make a call or send a message, they must speak to a staff member to gain permission.​​

 

FITNESS TO ATTEND A MARMALADE FOOD CLUB SESSION

Please read the Fitness to Attend policy which forms a part of our Terms and Conditions and can be viewed in the PDF section in the INFO drop down menu on this website. It is essential to read and understand this policy before your child starts with us, you volunteer with us or work with us. 

 

​THE TEAM

All of our leaders are enhanced DBS (Disclosure and Barring Service) checked and hold valid certificates as such. Marmalade leaders are also qualified and experienced teaching and learning support staff from local schools and pre-schools and as such are highly experienced working with children, trained in school policies including Safeguarding as well as holding specialist individual skills such as working with children with a range of special needs. 

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FOOD HYGIENE RATING
Marmalade Food Club is registered as a Food Business with the London Borough of Bromley and holds a Hygiene rating of 5 which is the highest that can be achieved.

 

AND FINALLY... ON A LIGHTER NOTE ​

Thank you for your interest and your booking. Your support is really appreciated and we hope each and everyone that joins us enjoys each session as much as we do!